The service user was an elderly gentleman residing within a care home, they had a diagnosis of Alzheimer’s and had various symptoms that stemmed from that. The gentleman was both physically and verbally abusive towards staff, which led to a decision being made that only male carers, trained in disengagement techniques, should be supplied.  At the start of the package, there was a need for 2:1 cover, staff would carry out standard personal care needs and support with medication requirements.

When this package first began, the service user was abusive, refused to engage with other residents and was difficult when it came to personal care needs. This was a challenge for our bookings consultant as staff members were reluctant to work in such an environment, combined with changing shift time and the male requirement, there was a limited number of carers who were willing and compatible with the work.

Our bookings consultant worked with our staff team and the nursing home, to curate a rota that satisfied the necessary requirements of the resident. After working with the service user for some time, they calmed and felt safe with our staff members, which resulted in reducing the need for 2:1 care to 1:1. Our staff continued to work with the resident, which resulted in there no longer being a need for constant 1:1 support.